Shipping policy

Thank you for shopping with VOX Athletics. This policy explains how we handle order processing, shipping times, rates, and delivery for orders placed at voxathletics.ca.

Order Processing Time

Every VOX Athletics piece is made to order through our production partner. Once you place an order, please allow 1–6 business days for it to be printed, prepared, and handed off to a shipping carrier. Orders are not processed on weekends or statutory holidays.

You will receive a shipping confirmation email with tracking information as soon as your order leaves production.

Shipping Time

After processing, standard delivery takes 10–15 business days, depending on your location and local carrier conditions. Combined with processing time, most orders arrive within 11–21 business days of purchase.

These are estimates, not guarantees. Delivery times can be affected by customs clearance, peak-season volume, weather, or carrier disruptions outside our control.

We currently ship worldwide. Delivery estimates may vary by destination — customers outside North America may see delivery times toward the higher end of this range.

Shipping Rates

  • Free shipping on all orders over $150 CAD
  • A flat shipping rate is calculated and shown at checkout for orders under this amount, based on your delivery address

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and carrier link. Please allow 24–48 hours after receiving this email for tracking information to update.

International Orders, Customs & Duties

For orders shipped outside Canada, your order may be subject to import duties, taxes, and customs fees set by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We're not able to predict what these fees will be — please check with your local customs office if you have questions before ordering.

Delayed, Lost, or Damaged Orders

If your order hasn't arrived within the estimated delivery window, or arrives damaged, please contact us at voxathletics.info@gmail.com with your order number. We'll work with you to track down your package, arrange a replacement, or find another solution.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address entered by the customer. If you notice an error, contact us as soon as possible after ordering — we can only make changes before an order enters production.

Questions?

Reach out any time at voxathletics.info@gmail.com and we'll get back to you within 24–48 business hours.